Thanks to Hilton’s recently expanded partnership with Mars Petcare, the world’s largest pet care company, partnering hotels are finding it easier than ever to become a pet hero for guests traveling with pets. As demand for traveling with pets continues to rise, a recent survey revealed that 70%1 of Americans plan to travel this summer, and more than two-thirds of American pet owners cite mental health benefits like stress relief and giving a sense of security as key reasons to bring their pets along when they travel. HSM has been hard at work negotiating contract terms and program enhancements, and we are grateful to team up with industry experts to provide a great guest experience for travelers and their companions.

One such program enhancement for pet-friendly properties is new options for pet relief stations from vetted HSM vendors including Guest Supply, HD Supply, and Zero Waste. And since pets like to visit the city as well, our team is also exploring pet relief options for urban hotels with limited greenspace. HSM has leveraged existing partnerships with Ecolab and other supplier partners to ensure hotels have access to resources, training materials and solutions to implement pet-specific best practices for cost-effective cleaning. To ensure all guests are guaranteed a clean stay, Ecolab designed a program comprised of innovative solutions meant to address pet-related pathogens, odors, and stains. Their accompanying on-demand digital training will allow hotels to swiftly onboard and upskill employees to realize the full potential of the simplified pet guest program.

As part of the partnership with Mars Petcare, the Mars Pet Expert Team (PET) will now offer virtual support via Mars PET On-Demand to guests staying at any of Hilton’s 4,600+ pet-friendly properties across the U.S. and Canada. In addition to getting answers to questions related to traveling with your cat or dog, guests will now also have access to convenient pet health, wellness, and behavioral support resources.

“We’re always looking to make a more welcoming world for pet parents and their pets, and the expansion of our partnership with Hilton to offer our services and expertise to guests at more than 4,600 hotels across North America is doing just that,” said Ikdeep Singh, Global President, Mars Pet Nutrition. “We strive to make communities more pet-friendly so that everyone can enjoy the benefits of a life with pets, and through this breakthrough collaboration, we’re proud to continue to find ways to make those benefits conveniently accessible even while traveling.”

HSM takes pride in our capacity to make connections among brands, manufacturers, distributors and suppliers, and we are eager to continue working with Mars Petcare, Ecolab and our pet-friendly properties to ensure a “paws-itive” stay for guests and their pets. Through these partnerships, HSM is helping hotels extend the light and warmth of hospitality to traveling humans and their furry friends.

1KRC Research conducted an online survey of 1,004 U.S. adults 18 and older between June 1 – 3, 2022.