Located about 30 miles from London in the heart of the River Wye valley, the bustling market town of High Wycombe, England, is now home to a new Hampton by Hilton. Built in partnership with Legacy Hotels & Resorts, the hotel opened its doors to guests on June 14. Owner Andy Townsend engaged Hilton Supply Management’s (HSM) international team to develop the entire property from the ground up, in keeping with the uplifting, intuitive and thoughtful design that’s become a signature of the Hampton brand.

Townsend was first introduced to HSM at an owners’ conference four years ago, and used their complimentary guidance on a refurbishment project at his property, the Hampton Corby. When faced with a from-scratch build, Townsend was quick to call upon the experience and expertise of HSM. Offering a full breadth of services, HSM managed development from the initial budgeting, sourcing and negotiation processes all the way through order placement, logistics management, cash flow forecasting and goods receiving. HSM even provided onsite support to the Legacy team during the first look at their operating, supplies & equipment (OS&E) shipments. Donning hard hats and steel-toed shoes for the site visit, the HSM team brought new meaning to the phrase, “boots on the ground.”

Working closely with Legacy and the local community, HSM managed negotiations with a total of 50 suppliers – 36 dedicated to OS&E and 14 focused on furniture, fixtures and equipment (FF&E) – to complete the build on time and under budget. HSM’s innate knowledge of brand standard, procurement power and ability to circumvent material shortages resulted in significant savings for the owner, to the tune of a 37% cost savings against initial FF&E projections. The added benefits of building upon the brand’s prototypical design allowed the team to incorporate innovative and cost-effective elements, saving the owner both time and money on procurement of items ranging from curtains, case goods and lighting to cutlery, crockery, minibars and uniforms.

Said Townsend, “Engaging the team at HSM was a no brainer to ensure we drove cost and compliance in equal balance for both FF&E and OS&E specification and installation. The end result is impressive and one we are tremendously proud to bring to the Hilton family.” Like Townsend, our owners know they can count on HSM to deliver savings, solutions and support, no matter the project or scope.

In addition to sourcing products and securing savings, HSM infused value throughout the process by providing the owner with ongoing tracking and support, including weekly expediting reports, pre- and post-delivery check-ins and attendance at project meetings. Our international team loved helping to bring the High Wycombe Hampton by Hilton to life, and we look forward to extending our expertise and network of savings to other property builds in the United Kingdom and around the globe.