Extending The Reach Of Our Customers
Drawing on our deep roots in hospitality, our Strategic Accounts team helps customers take full advantage of the programs, technologies, customer support and targeted supply chain solutions HSM has to offer.
From onboarding new hotels to providing outlook and opportunity reporting for existing properties, HSM’s trusted, strategic advisors deliver one-on-one guidance, customized technology training and bespoke solutions for ownership groups and management companies, tailored to reflect each client’s individual needs and drive savings to their bottom line. And, as priorities evolve, our Strategic Accounts team offers both above-property and property-level support—including our centralized HSMx service desk, connecting customers with the procurement expertise they need for all levels of their operation.
“We become our customers’ trusted advisors. We provide them with solutions and resources. And we ensure they're taking advantage of all the programs and processes we’ve put in place to help them become better operators, secure cost savings and run their business more efficiently.”
- Lisa Liounakos, Senior Director of Strategic Accounts
Best-In-Class Customer Service
Backed by extensive on-property experience, our strategic advisors are well-versed in the challenges faced by companies and properties of all sizes and scopes. At HSM we understand there is no one-size-fits-all approach to supply chain management, and our dedicated experts will support you in finding the turnkey procurement solutions to help transform your business.
Stay Informed And Ahead Of The Curve
Our customers also enjoy access to HSM’s unparalleled reporting technology, coupled with frequent market updates from dedicated strategic advisors.
Communication offerings include:
- Weekly commodity updates, including cost-saving tips to manage spend
- Biweekly F&B commodity updates and any applicable food safety alerts
- Monthly email updates detailing new HSM programs and supplier promotions
- Bimonthly educational webinars with key suppliers
- Quarterly participation reporting detailing property-level spend with core suppliers
- Ad hoc technology training with our field operations team
Targeted Support At Every Step
Hospitality is in our DNA, and we understand what it takes to operate hotels successfully. Our Strategic Accounts advisors possess the operational and procurement expertise to support any need, big or small, and provide your property with the best solutions and service possible.
Download our Strategic Accounts one-sheet to read more about how HSM partners with properties to transform and grow their business.