HSM’s Strategic Accounts team is like having your own personal supply chain entourage. We provide customers with a trusted, strategic team of advisors to help make sure that your business is taking full advantage of all of the programs, technologies and customer support that HSM has to offer. If the entourage metaphor isn’t working for you, think of Strategic Accounts as consulting partners, offering your business both top-level, strategic planning and individualized, property-specific support. 

At the above-property level, Strategic Accounts offers support for owners and management companies that includes reporting, updates and portfolio-level support. Our business reviews supply in-depth, per-property spend analysis to help ensure compliance, provide accurate performance reporting and drive deeper savings. Our customer alerts offer real-time updates on commodity cost outlooks, product and commodity supply alerts, food safety alerts and new supplier bulletins that provide a high-level overview of newly-signed contracts. Sharing these alerts, along with new product development and testing, can be especially important during highly volatile times.  

Our property-level tactical support for hotels starts with HSMx as a first point of contact for all things ordering- and supplier-related. This includes quotes for guestroom appliance and kitchen equipment, OS&E and Protective Equipment resupply, help identifying cost savings opportunities, FF&E renovation project procurement and serves as an escalation point for supplier opportunities. Each of our customers is also assigned a geographically-focused account manager to leverage opportunities for targeted supply chain solutions, provide unparalleled service, add procurement expertise to your portfolio and drive value through engagement. In relation to purchasing, we also offer support for our eProcurement system, which offers one-stop shopping with digital supplier catalogs, easy access reporting and the ability to add additional modules, such as inventory, accounts payable and receipt management. 

As you can see, the “strategy” in Strategic Accounts is evident. Our team can help yours with both strategic and tactical support to ensure that you not only have access to the programs, technology and support you need, but also to the assistance that will help you optimize HSM’s services and maximize your results.